Send any access request to
accessibility@louderuk.comThe site
The event is on the pebbles of Brighton beach. There are some temporary walkways, but much of the site is open beach. The toilets, welfare, medical, the wheelchair viewing platform, the VIP Lounge and the main bars are wheelchair accessible. Not every area of the site is.
The VIP Deck is reached by an internal staircase and is not wheelchair accessible.
Getting in
If you use a wheelchair or mobility scooter, or cannot walk on the pebbles, use the accessible entrance. If you do not need step-free access but cannot queue, you can use the fast-track entrance.
Both need approval from the access team in advance: accessibility@louderuk.com. Gate locations will be published closer to the event.
On-site services
- accessible toilets at the welfare centre, the VIP area, the wheelchair viewing platform and the main toilet block
- large-print menus at the bars
- lowered counters at the two main bars
- a medical and welfare centre with a safe space
- refrigerated medicine storage and wheelchair charging at the welfare centre
- an access support team on site
Assistance dogs are welcome, and you do not need to tell us in advance.
Sign language There are no British Sign Language or other sign language interpreters.
Wheelchair viewing platform
The platform is for customers who use a wheelchair or must be seated for a whole performance, because of a lifelong access or medical need. It cannot take requests for pregnancy or a temporary need, including broken limbs.
You can bring one carer or companion, and no other friends or family. Access team members and security manage the platform.
Space is limited. Apply in advance to accessibility@louderuk.com.
Free carer tickets
Free carer tickets are available through Skiddle and AXS while tickets remain. They stop when the event sells out, and otherwise close 48 hours before each event day. You must have an access need and provide a supporting document.
How to book
- Buy your own entry ticket through Skiddle or AXS.
- Email the agent you bought from, with:
- your full name
- your active ticket booking reference
- your account email
- one official supporting document
Bought on Skiddlecustcare@skiddle.com
Bought on AXShello@joyconcerts.com
- On the day, arrive with your access card and your carer.
Accepted documents
- an Access Card, also called a CredAbility or Nimbus card, with the +1 symbol
- an Armed Forces Independence Payment letter
- a Disability Living Allowance letter showing the middle or higher rate
- a Personal Independence Payment letter
- evidence of registration as severely sight impaired (blind) or deaf
- the front page of an Attendance Allowance letter, at any rate
- a letter from a medical professional
- a recognised assistance dog ID card
- a War Disablement Pension letter
Disability Living Allowance and Personal Independence Payment letters must be recent and show the rates awarded for the mobility and the personal care or daily living components. Every document must be dated within the last 12 months or show a current valid date, and show your name and address. If you have none of these, contact the access team at accessibility@louderuk.com.
A carer ticket does not give access to the wheelchair viewing platform or other access facilities. Apply for these separately through accessibility@louderuk.com.
